Revinate customer, Mark Hopkins San Francisco, was recently praised in a guest's blog for its excellent customer service, before and during a hotel stay.
Using Twitter as an extension of its already great customer service, the hotel engaged with Andrew before he checked in and then surprised and delighted him with a great room, free internet access and a nice welcome note. Read the guest's account of his experience here. Note how the exceptional service he receives makes him want to write a great review on TripAdvisor. If you provide exceptional service, guests will want to share their experiences, as Andrew proves.
Congrats to Mark Hopkins San Francisco and BCV, the firm behind the hotel's incredible social media engagement, for this social media victory.
Congratulations to Mark Hopkins and BCV. I'm glad that your getting the recognition that you deserve. You've done a good job in promoting your business on the social media engagement.
Posted by: Marc Azada | September 18, 2011 at 06:35 PM
Congrats to Mark Hopkins San Francisco and BCV, the firm behind the hotel's incredible social media engagement, for this social media victory.
Posted by: Hotel in Manila | July 14, 2011 at 07:43 PM
Glad to see the Hotel and BCV getting some praise here - the hotel staff were first rate and so I was glad to provide a positive blog post on my stay.
Andrew Grill
@andrewGrill
http://LondonCalling.co
London
Posted by: AndrewGrill | March 1, 2011 at 01:26 PM