Travelocity Now Allows Management Responses

A few months ago I predicted that more review sites would jump on the review response bandwagon to join TripAdvisor, Yelp, Expedia and Hotels.com. Today, I am pleased to report that Travelocity is now allowing management responses. Last week the Market Managers sent emails to all partners explaining the new process for responding to reviews.

Travelocity is encouraging hotels to respond to reviews. The FAQ which accompanied the email explains, "Hotels are highly encouraged to respond to reviews as it shows that the hotels value their customer’s opinion. Responding also creates additional genuine content about the hotel which search engines can find."

Management responses can be emailed to Joshua.bright@travelocity.com. The email should contain your Sabre hotel ID as well as contact information, review title, review date, and proposed response. Responses are moderated, much like TripAdvisor. Reviews will be rejected if you break the following rules:
i. Topics or media unrelated to a travel experience
ii. Mention of competitors or specific price paid
iii. Personally identifiable information, such as full names
iv. Materials that infringe a copyright
v. Obscenities, discriminatory language, or other language not suitable for a public forum
vi. Advertisements, “spam” content, or references to other products, offers, or websites
vii. Email addresses, URLs, phone numbers, physical addresses, or other forms of contact information
viii. Critical or spiteful comments on other reviews posted on the page or their authors

Looking forward to seeing your management responses and allowing you to respond to Travelocity reviews from within Revinate. Stay tuned for more...

 

 

Comments

[Veena]

March 26th There never will be a single ireinnattonal system, and there shouldn't be. What would be appropriate for a modern convention hotel near Chicago's O'Hare Airport might be completely inappropriate, or at least impractical, at a small restored palazzo an Italian hill town and vice versa. National customs and expectations come into play, too: Any halfway decent U.S. motel has an ice machine, but in much of Europe, ice machines aren't the norm. Similarly, it might be reasonable to expect a full English breakfast at a four-star hotel in England, but in Munich, a comparable hotel is more likely to serve Weisswurst and Leberkaese at its breakfast buffet.If you skim the guest reviews on TripAdvisor, Booking.com, and other community or booking sites, you'll see many reviews by travelers who are simply ignorant and would have been happier if they'd stayed at home. Just the other day, I saw a hotel review by an American who complained that his hotel room in Venice was smaller than the room in a Travelodge. I've read other reviews written by British subjects who were furious because they couldn't have a fried breakfast cooked to order at their Italian hotels. An ireinnattonal classification system wouldn't prevent such complaints, so maybe a better solution would be a questionnaire for travelers to complete before they can enter a foreign country. E.g.:- In Germany, a typical hotel breakfast consists of:( ) Waffles with maple syrup. ( ) Rice porridge. ( ) A croissant or brioche with coffee. ( ) A buffet with breads, cold cuts, herring, and other items that might include yogurt, precooked eggs, and warm meats.- In Italy, a hotel guest who wants ice: ( ) Goes to the ice machine down the hall, inserts a plastic bag in a bucket, and presses a button. ( ) Calls room service, if room service is available.- When traveling, it's the traveler's responsibility to: ( ) Adapt to local customs. ( ) Set the locals straight..