Over the many centuries that the hospitality industry has existed, technology has rarely changed the way that hotels interact with guests during their stay. The last major disruption was the in-room telephone, which allowed guests to call the front desk with a complaint or request.
Now, with the advent of smart phones and social media, we are seeing another major shift in hotel-guest relations so big that even compensation packages are being built around the ability of hotels to adapt. To read the rest of this guest article, head over to Tnooz.com on how social media is changing hospitality, from operations to compensation:
Read more at Tnooz.com: "From Operations to Compensation: How Social Media is Changing Hospitality"